Accessibility Statement

Our Commitment

Joyhaus is committed to ensuring digital and physical accessibility for all our customers and visitors, including those with disabilities. We strive to improve the user experience for everyone and apply relevant accessibility standards to our physical spaces, digital platforms, and communications.
 

Accessibility Goals

We aim to make our services inclusive and accessible to the best of our capabilities by:

• Designing our website and booking platforms to meet recognised accessibility standards (e.g., WCAG 2.1 Level AA).

• Making our event space JUVO as accessible as possible for individuals with mobility challenges, within the constraints of the building infrastructure.

• Providing alternative formats for key documents and communications upon request.

• Training our staff to assist guests with diverse needs respectfully and effectively.
   

Accessibility Features

• Accessible restroom facilities

• Clear signage and lighting

• Support for screen readers and keyboard navigation on our website

• Email and phone support for booking assistance
   

Feedback and Support

We welcome feedback on the accessibility of Joyhaus services. If you encounter any barriers or have suggestions for improvement, please contact us:

Joyhaus Administration Office
📧 Email: joyhaussg@gmail.com
📍 Address: 20 Rowell Road, 2F, Singapore 207978

We aim to respond to all accessibility-related enquiries within 3 business days.