​Effective Date: 30th September 2025
Last Updated: 30th September 2025

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1. Introduction

Joyhaus is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our current event space "JUVO" and subsequent venues.

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2. Scope

This policy applies to all personal data collected through our websites, booking platforms, marketing campaigns, customer service channels, and in-person interactions at our venues.

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3. Data We Collect

We may collect the following types of personal data:

• Name

• Email address

• Phone number

• Event booking details

• Feedback and survey responses

• Payment information (where applicable)

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Note: We do not collect NRIC numbers, passport details, residential addresses, or job application data.

 

4. How We Use Your Data

We use your personal data to:

• Process bookings and manage events

• Communicate with you about your enquiries or services

• Improve our offerings and customer experience

• Comply with legal obligations

• Send marketing communications (only with your consent)

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5. Legal Basis for Processing

We process your data based on:

• Your consent

• Performance of a contract

• Legal obligations

• Legitimate interests (e.g., improving services)

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6. Data Sharing

We may share your data with:

• Service providers (e.g., payment processors, event vendors)

• Regulatory authorities (if required by law)

• Third parties with your explicit consent

We ensure all third-party processors comply with applicable data protection laws.

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7. Data Retention

We retain your personal data only as long as necessary for the purposes stated above or as required by law.

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8. Your Rights

Under Singapore’s Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data

• Correct inaccuracies

• Withdraw consent

• Request deletion (subject to legal and contractual obligations)

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To exercise these rights, please contact us at: joyhaussg@gmail.com

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9. Security Measures

We implement robust security measures including encryption, access controls, and secure data storage to protect your personal data throughout its lifecycle.

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10. Cookies and Tracking

Our websites may use cookies or similar technologies to enhance user experience. You can manage your cookie preferences via your browser settings.

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11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.

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12. Contact Us

For privacy-related enquiries, please contact:
Joyhaus Administration Office
Email: joyhaussg@gmail.com
Address: 20 Rowell Road, 2F, Singapore 207978